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“We have found NovoMaris to be an excellent company to work with.  They have met and exceeded our expectations in terms of technology provided and their service and support are unparalleled.”

Roger Lockwood - CTO, Integrated Scuba Systems, UK

www.issys.co.uk


I am the owner of a busy dive resort based in St Thomas and since signing up with Novomaris I have found it to be a wonderful tool, allowing me to access my data at any time from any location.

My data is stored in a safe secure location so I can stop worrying about losing my data through power outages etc, especially as my business is located in a high risk area. I can access my data even while traveling, allowing me to keep track of what is going on at the main location while on the road. I can also run separate locations and have the data integrated with ease.

Although I have had very little reason to utilize the technical support service, it is nice to know that I can talk to a real person for support at any time.

Novomaris allows integration of my data and allows me to concentrate on the operation and growth of my business without the hassles of worrying about data security and protection.

I can highly recommend Novomaris to other operators. 

Harrison Liddle - Owner, Blue Island Divers, USVI

www.blueislanddivers.com


I have found our relationship with Novomaris to be a rewarding and empowering one. I had a lot of concerns about the value of this service because of the remote location of our operation (Honduran Caribbean) but these have proven to be unfounded. 

So far, Novomaris has provided a first class product including fast easy access to our data, a reliable uninterrupted service as well as top class customer support. I have been able to call Novomaris at virtually anytime and receive immediate and practical support and advice. I no longer worry about the security of our data which allows me to concentrate on my more immediate work.

Neil Ross - Manger, Utila Dive Centre, Honduras

www.utiladivecentre.com


I wanted to take the time to say thank you for all you do for us. You go well beyond our expectations with regards to support and service. Anyone can offer a quality product, but it takes a true professional with a real concern for their customers needs to offer the high level of quality support that you have provided us since we started using your services in November 2007. Too often we encounter companies that work to sell us what they provide rather than what we need. Novomaris has always taken the time to determine our needs and then meet those needs. We have always been treated with respect regardless of how little we understood the technology. Novomaris has taken the time to explain products and services in terms that we can understand which allows us to make informed decisions. By working with Novomaris, not only have we received an excellent product with superb service, but, we have received an education as well.

Again, we want to thank you for the quality products and services you have provided us. Working with Novomaris is one of the best decisions we have made.

Joey & Ronnie McLamb, Owners
 

Pro Scuba Center, Inc.
www.proscubacenter.com


TDMMontreal, May 6, 2007

 


Dear Sir:
We would rather spend more time underwater and less time in front of our computer monitors. However, to properly manage customer relationships, we need a lot of data.
At Total Diving Montreal, we have a complete computer network installed with our own in-house server. We have computers in each one of our 3 classrooms. These computers are networked with our 2 cash registers, 3 office computers, one in-store promotional computer and a service department computer.


Because of our own in-house expertise, we could have continued managing all of our data requirements using only our own networks and servers. However, we find that our time is more efficiently spent on managing diver needs than managing computers. We also find that divers are more easily satisfied than computers!


We have contracted Novomaris to manage our EVE database – accessed by our stores in Montreal and St-Zotique – precisely so that we can spend more time on critical aspects of our business that we cannot subcontract out. So far, our experience with Novomaris has been excellent.


We remain available to supply more references and feedback on Novomaris.


Darcy Kieran - Owner


Total Diving Montreal S-4268
Total Diving St-Zotique R-4447
Total Diving Poseidon S-30156
 

 
 

I looked at the EVE system and I saw the great possibilities.  EVE is, by far, leagues better from a marketing prospective than any other system I have ever seen.  Opening a new scuba business, adopting EVE is a “no-brainer”, but to change from a system that I, and more importantly, my staff, had become comfortable with was a prospect I wasn’t initially ready to embrace. 

With the entry of Novomaris though, everything clicked for me. Not only would I have the most powerful POS system available, but it would be in an environment where the potential of system could explode.  The longer I waited to make the change the more it would cost me by not accessing the systems potential. I made the jump.

The first thing that Novomaris provides me is that I don’t have to worry about my backups or the security of my data.  It’s online all the time and backed up with security and routine that I could never achieve otherwise.  I couldn’t believe how easy it was to set it up and how seamless it is to operate.  It is as though it is on you own hard drive.  That’s the simple, even mundane part and it is cheaper than you can get it from anybody.

Second, I can get to my data and my store in real time from anywhere in the world from my laptop. WWWOOOWWW!

I can look at the day’s business and at every invoice of everyone that came into my store from the bar at Capt. Don’s.  I can send them an email thanking them for coming in that day and say I’m sorry for being in Bonaire and not being able to meet them in person. <grin> I can create a mail merge and send my best photo of the day to everyone on my “travel with me list” at that same time. If they came into the store and updated their email address that morning, then my email is going to the right place.

That sounds really exotic, but I can do all of that from my laptop from my home…my bedroom…

That’s what I can use it for today.  But …

Novomaris can give me an online presence that is amazing.  Bingo, there is an online shopping cart, in which we are in Beta.  So you don’t want to sell gear online, ok, but why not trips and classes and T-Shirts?  Why not allow someone to buy their friend a birthday gift?  What about gift cards … Heck! That’s like printing money… Yours !!! 

What about integrating you web site so that when you change a class calendar it is also changed on your website?  ….Seriously! … in real time.  …and, yes, class schedules and trips and employee schedules and everything.  Change it in one place and it is everywhere!  How much time and would that save and the confusion factor…”:look at the website.”

How about birthday emails, personalized and mailed on the day with no input from you ?!?!  It just happens and they send you a thank you note that you respond to from Capt. Don’s saying “Wish you were here!”

How many of you have problems keeping your pricing up-to-date with the manufacturers?  What if when the manufacturers updated it’s pricelist it was immediately updated in your PO system, customer invoice system both on the web and in your store?  Newsletter list maintenance, entire website maintenance with up-to-date technology and graphics are all there.  The potentials that are there for you to plug into are phenomenal.

EVE is a program that has been built by divers for divers.  Well let’s qualify this .. I’m a “fall off the boat kind of guy” but these are folks are the kind of techies that live on the exploratory edge and just want to make it perfect.  Shoot, I’d trust these guys to pack your re-breather!  Seriously, I have been and continue to be impressed at how flexible and dynamic this system is.  Coupled with Novomaris and the myriad of services they can provide make this system one that every PADI Dive Center should actively embrace.

The marketplace is now in cyber space. Like it, don’t like it, but that’s where it is.  EVE coupled with Novomaris gives you the opportunity to be there with your current and future customers.  Don’t’ wait.  Get out in front of the curve.   

The future is for people who reach for it.  EVE and Novomaris are your tools for reaching the future that you want!

Chip Earle

Dive Connections – www.connect2diving.com
SeaDevil – www.seadevil.net
Piedmont Water Response – www.piedmontwr.org

 


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